If you enjoy digging into the little stories hiding across Appalachia, the Diner Customer Complaints note is one of those small but memorable pieces of world-building that many players overlook. It’s tied to a simple side activity, but it adds a fun bit of flavor and helps you appreciate just how messy things got before the bombs dropped. If you’re trying to grab this note for collection purposes, lore hunting, or completing challenges, here’s a clear guide on where to find it and what to expect, along with a few tips from my own scavenging runs.

Where the note is located

The Diner Customer Complaints note can be found at the Sunnytop Ski Lanes, a location in the Savage Divide that many players visit early on for quests or farming runs. The exact spot is the restaurant section on the ground floor of the lodge. Once you step inside, you’ll see the dining area with scattered chairs, a counter, and a few overturned trays. Look for the kitchen pass-through window. The note is usually sitting on the counter near the registers or food trays.

The place is often crawling with Super Mutants, so unless you’re sneaking in, expect a quick fight. They spawn in groups, and it’s easy to get ambushed near the stairs. I usually clear the upper floor first, then sweep down toward the dining area. It keeps things quiet and gives you time to search without someone lobbing a board with nails at your head.

What the note contains and why players look for it

The content of the note is exactly what it sounds like: a list of complaints from unhappy customers. It’s a little goofy and surprisingly relatable, and it fits the playful tone Bethesda often hides in these small details. It doesn’t unlock anything special by itself, but if you’re the type who likes completing collections or reading every scrap of lore, it definitely belongs in your notebook.

Many players also chase these notes while farming other resources in the area. Sunnytop Ski Lanes is full of loot containers and environmental objects that can break down into useful materials. On top of that, you can easily gather a handful of Fallout 76 items during the same run, making the trip worthwhile even if you’re not strictly there for the note. I usually leave with enough scrap to keep my crafting bench busy for a while.

Tips to make your search easier

Sunnytop’s layout can feel cramped, especially for newer players who aren’t used to its narrow corridors. A few things help the run go smoother:

Bring weapons suited for close quarters. Shotguns, SMGs, and melee options excel here because you’ll be weaving around tables and doorways. Long-range rifles work outside but become awkward indoors.

Watch for traps. The lodge occasionally spawns simple traps like mines or tripwires. They’re not always present, but it’s worth scanning doorframes whenever you enter a new room.

Keep your ears open. Super Mutants make plenty of noise, and you can usually tell whether the dining area is occupied before you enter. If you hear a lot of stomping, clear the surrounding rooms first so you don’t get cornered.

Check all counters. The note’s spawn spot is consistent in general area, but the exact position can shift slightly, so skim every counter and tray in the restaurant. The lighting isn’t great, so crouching and adjusting your camera helps.

Why the note matters for completionists

If you’re working on Atom challenges or achievement-style goals, notes like this can help you check off exploration-based tasks. Fallout 76 has countless small documents, terminal entries, and environmental storytelling pieces scattered everywhere. Even though the Diner Customer Complaints note doesn’t tie into any major questline, adding it to your list helps round out your Appalachian knowledge.

Some players also enjoy grabbing these notes while doing trader runs or managing their stash. Whenever I’m already out collecting gear, I usually swing by Sunnytop because it’s on the way to several other good farm spots. Having a routine makes the world feel more alive, and you end up discovering new things even in places you’ve visited a hundred times.

A quick note for players who shop or trade frequently

If you’re the type who prefers keeping your inventory clean, you might already have your own favorite sources for gear or materials. Plenty of players also mention third-party trading communities or stores when they talk about managing their loadouts. If you’ve ever checked player tips online, you’ve likely seen U4GM referenced in discussions about organizing or improving your supply. Whether you use those communities or not, it’s always smart to compare what you find in the wild with what you already have at home so your stash doesn’t spiral into chaos.

Final notes on the hunt

Once you know where to look, grabbing the Diner Customer Complaints note becomes a quick stop during your usual loop. The surrounding area is solid for loot, enemy farming, and general exploring, so it never really feels like a wasted trip. Even after countless runs, I still enjoy wandering through the lodge and imagining the sort of pre-war drama that could have resulted in someone angrily scribbling down a list of complaints.

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